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The Elusive Goal of Resident Satisfaction; How Dining Teams Can Make An Impact.
Resident satisfaction plays a key role not only ensuring residents are happy; it also impacts the bottom line in the form of referrals, census, star rankings and more. Food Service operators are challenged to measure, report and drive resident satisfaction throughout the dining experience, including cleanliness, taste, quality and service. This may be daunting as individual’s lenses and life experiences impact perception of things like exceptional, good, hot, flavorful, courteous and attentive, just to name a few!

Join Nikki Rineer, Consultant with Greenstone Mosaic, as she leads us through a conversation demonstrating how organizational alignment, leadership development and strategic thinking all play a critical role in driving Dining Services satisfaction. We will explore satisfaction throughout the resident population, entire organization, and marketing strategy. This presentation will inspire you to think outside the food committee meetings and provide tangible take-aways that can be game changers in leading your food service operation. One CEU will be offered to all attendees.

Jul 21, 2021 01:00 PM in Central Time (US and Canada)

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